Blog : Portsmouth Atlantic Insurance Surges Ahead with Customer Service

By Katelyn | Mar 18, 2015 | in

In an age of multinational insurance corporations dominating the market, it is refreshing to work with a local provider who truly values customer service. Portsmouth Atlantic Insurance has steadily expanded throughout New England over the past several years, and while the business continues to grow, they have not lost their commitment to clients and strong interest in what they do.

Portsmouth Atlantic is a full service, independent insurance agency, writing for clients in Maine, New Hampshire, Massachusetts, and Vermont. The company currently has more than 1,800 clients in these states, and plans to keep growing when they expand into the Connecticut and New York markets as well. Owner Jon Merwin started the agency shortly after graduating from the University of New Hampshire and Portsmouth Atlantic Insurance will celebrate 10 years of business this summer.

This family owned agency represents a variety of insurance companies, with their emphasis on customer and claims service. The goal is to work with carriers that provide customers great service, are reliable, and are there for them during their claims. Portsmouth Atlantic aims to give the greater Seacoast area residents a local option for their insurance needs, as opposed to the large and distant insurance companies. This means that Portsmouth Atlantic can provide its customers with a more personalized experience, quality service, and full disclosure of their business practices, all while being a more environmentally friendly business.

Portsmouth Atlantic Insurance has been working to make their office more sustainable through a variety of practice including using 100% recycled paper, paper towels, and toilet paper, biodegradable plastic bags, and 7th Generation cleaning products. They have used a paperless management system since 2005, email the majority of quotes to their customers, and now use “Docusign” for clients to electronically sign documents. Portsmouth Atlantic has taken great measures to recycle as much as possible, including their printer and toner cartridges.

Portsmouth Atlantic is able to offer a long list of discounts to residents throughout the Seacoast area and beyond. UNH alumni, employees, and City of Portsmouth employees can receive a group discount on their home and auto insurance through several of the insurance companies that Portsmouth Atlantic works with. In addition, many UNH graduates find themselves in Boston after graduation and Portsmouth Atlantic is able to save them around $300 a year on their auto insurance through their Public Transport Discount.

Green Alliance members receive a referral incentive from Portsmouth Atlantic, where if they refer a new friend or family member to the agency for a home or auto quote, the GA member will get a $20 gift card to the GA business of their choice! Portsmouth Atlantic Insurance is offering this incentive on top of the Green Alliance, which is that GA members receive a free tote bag for purchasing a new policy and a tree will be planted on their behalf through plantabillion.org.

Not a member of the GA? Join today!